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Appointment to see the specialist

In order to see our specialists, your family physician must first send us a referral. Ask your family physician or other healthcare provider to fill out and fax us our referral form. We will contact the referring physician with an appointment time and they will contact you.

Appointments for patients requiring just an injection of osteoporosis medication

  • If you are a patient at our clinic and require just an injection of Prolia (a twice yearly injection for osteoporosis) without seeing a specialist, please call us to book an appointment prior to coming in.

  • We no longer provide the once yearly infusions of Aclasta/zoledronic acid at our clinic. Please ask your prescribing physician how to arrange your infusion.

Cancellations or changes to appointments


  • You must give us 2 business days notice of appointment cancellations. Otherwise, or if you do not show up for an appointment, you may be charged $150.

Please click below for information regarding location,  travel, and contact information. 

A visit for thyroid or endocrinology patients involves:

  • An interview with a clinic assistant who will record your medical history

  • A consultation with the specialist

A visit for osteoporosis patients involves:

  • A bone density test (see below on this page)

  • An interview with a clinic assistant who will record your medical history

  • A consultation with the specialist

Please bring:

  • Your BC care card, list of medications, and an interpreter if required

Appointment duration (Please plan accordingly)

  • New osteoporosis patients: 2 hours
  • New thyroid/endocrine patients: 1 hour
  • Follow-up osteoporosis patients: 1 hour
  • Follow-up thyroid patients: 30 mins

These appointment durations are only approximate; if you require HandyDart for your appointment, please allow extra time for the HandyDart to pick you up.

Booking follow-up appointments:

At the end of your visit, the specialist will suggest an approximate date for your next follow-up. 3 months prior to that date, our staff will attempt to call to remind you. Your referring doctor will need to fax us a referral prior to booking the follow-up visit.

The Medical Services Plan requires a physician or nurse practitioner referral for all new patient consultations and all follow-ups after six months. This can be inconvenient; patients must contact their referring physician's office to request that a referral be faxed to our office. Some referring physicians will require you to attend in person before the referral can be made. We cannot book your next appointment until we receive a referral.

Bone density test preparation

  • If you have had a nuclear medicine test involving an injection or a GI/stomach/bowel x-ray involving a barium swallow, delay having the DXA test for 3 weeks.
    • The barium or the injected substances can throw off the bone density test results.
  • Wear clothing that is comfortable and easy to remove. You may be asked to change into a gown before the scan. If you wear the following, you will probably not have to change into a gown:
    • Try to wear a top with no buttons, zippers or hooks, such as a T-shirt or sweater.
    • If you have a pair of slacks with an elastic waistband, that would be ideal. If not, then please wear loose-fitting slacks.
    • If you are a woman, wear a sports bra with no wires or hooks. If you don’t have one, that’s OK; our technologist will know what to do.
  • If you take calcium tablets, do not take your calcium tablet in the morning on the day of the test.
  • If there is any chance you are pregnant, you should not have this test.
  • If you are wheelchair-bound, you must be accompanied by someone who can help you transfer out of the chair and onto the testing table.
    • The surface of the testing table is 2.5 feet off the floor.
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